Bataeños can avail DOLE one-stop-shop services in Pampanga

Written by
  • Mhike R. C.
  • 8 years ago

BALANGA CITY, Bataan – “You can avail our services at two malls in San Fernando, Pampanga,” the Department of Labor and Employment (DOLE) on Thursday reminded OFWs residing in Bataan and the rest of Central Luzon.

“We want to inform our OFWs and for those who wish to work abroad that various overseas-related services of the Philippine Overseas Employment Administration (POEA), Overseas Workers Welfare Administration (OWWA) and Technical Education and Skills Development Authority (TESDA), can be availed conveniently at your two favorite malls in Pampanga,” Dione said.


At present, the POEA and OWWA’s Satellite Offices are housed at the 3rd floor of SM City Pampanga’s SM Government Service Express next to the SM Business Center.  The POEA’s frontline-services include Documentation of Workers (Land-based and Sea-based), Documentation on Workers-on-leave/Balik Manggagawa, Registration of Land-based Worker-Applicants, Verification/Certification of OFW records, Provision of Legal Assistance, and Response to Queries.


The 11-personnel manned POEA Satellite Office under the supervision of POEA Coordinator Paterno Juridico with telephone numbers (045) 455-0832 (Telefax) and email address


Meanwhile, clients can also avail for the processing of their OWWA Membership/Renewal of Membership and Scheduling of Pre-Departure Orientation Seminars (PDOS) from the OWWA Satellite Office. The four-manned OWWA Satellite Office, supervised by Overseas Workers Welfare Officer II Alma Dizon, can be reached through its mobile hotline numbers 0917-4379429/0928-2171472 and email


Both DOLE-attached agencies, handling 300 clients (lean periods) to 600 clients (peak periods) on a daily basis, are operating at the government express services from Monday to Friday.


Other government agencies at the government service express include the Philippine Health Insurance Corporation (PhilHealth), Philippine Postal Corporation (Phil-Post), and Social Security System (SSS). Aside from this, the Tourism Infrastructure and Enterprise Zone Authority or TIEZA is also present at the government service express to provide its frontline services.

The TESDA’s Specialista Desk, on the other hand, is located at the 2nd floor of the Robinsons Malls Lingkod Pinoy Center of Robinson’s Starmills Pampanga. There, walk-in clients can avail information on TESDA’s scholarship, apprenticeship, and learnership programs and likewise be provided with Career Guidance and Counselling from its personnel.


The TESDA Specialista Desk, launched under its Special Desk Program (SDP), operates on a daily basis from 10:00am to 7:00pm from Monday to Thursday.


The notable presence of the Department of Foreign Affairs (DFA) at the Lingkod Pinoy Center can serve OFWs for New/Renewal of Passports, Passport Validity Extension of Balik Manggagawa.


Other government agencies ready to provide their frontline services at the Lingkod Pinoy Center include the Home Mutual Development Fund (Pag-IBIG), SSS, and Phil-Post.


All three DOLE-attached agencies, as well as other agencies, already have their easy-to-follow process flows and queuing systems found under respective their Citizen’s Charters. Dione, noted that OFW clients from Central Luzon and nearby areas will find it easy and convenient in availing various OFW-related programs from both centralized air-conditioned malls.


“SM City Pampanga and Robinsons Starmills Pampanga are convenient venues to avail our OFW programs because of their conducive conditions where food and other amenities are just nearby. Aside from this, both malls are connected by a shaded footbridge to make it easy for clients to walk from one mall to the other or vice versa,” Dione explained.


Dione also noted that the OFW one-stop-shop services in these malls have already been existing since 2014 through memorandum of agreements (MOAs) forged between the mentioned agencies and the malls.


“It is very timely that we are reporting these initiatives that have we’ve already undertaken early on to Labor Secretary Silvestre Bello III’s in response to his marching orders under the first agenda of President Rodrigo Duterte’s 8-point agenda on labor and employment–to continuously enhance and transform the labor agency into an efficient, responsive purposeful, and accountable institution–by tasking all DOLE regional offices to establish one-stop-shops in their respective areas to make it easier for OFWs to avail the services of government,” Dione said.

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