CITY of BALANGA – To protect the buying public, the Department of Trade and Industry (DTI) in Bataan has resolved a total of 69 consumer complaints.
Nelin Cabahug, DTI Provincial Officer, said that all complaints lodged before their office were amicably resolved due to the initiatives of the DTI in settling them by summoning both the complainants and the sellers.
Sitting as a “judge” the DTI officer on the case hear both the complainants’ and the sellers” sides, and settle the case amicably in what they call a “win-win” solution.
The DTI Regional Office 3 reported that a total of 487 or 91% of the 538 consumer complaints brought to their offices in 2014 were resolved through mediation and arbitration.
“The biggest number of complaints were from cellular phone buyers at 124 (23%) followed by tablets- 75, household appliances- 63, motorcycles-16, other vehicles-15, and laptops-5,” DTI Region 3 OIC Judith Angeles disclosed.
“We remind dealers, retailers, and manufacturers to follow the provisions of Republic Act 7394 otherwise known as the Consumers Act of the Philippines which stipulates that implied warranty for consumer items such as cellphones and tablets range from 60 days to a year,” Angeles stressed.
Moreover, the DTI official called on the buying public to be vigilant in examining the warranty certificates, which should meet the minimum standards for warranties under the law.
“The certificate should clearly stipulate the duration of the warranty with its terms and conditions to ensure that the consumer is protected by inherent defects of the product,” Angeles added.