BALANGA CITY, Bataan- From a so-called “Slaughter house,” the state-owned Bataan General Hospital (BGH) has now turned into a world-class health facility after it attained its “ISO 9001:2008 certification,” an International requirement for quality management system.
No less than Assistant Secretary Gerardo Baguyo of the Department of Health, and a certifying body representative from Australia motored all the way to the Bataan Capitol to personally confer the Plaque of Recognition” to the proud BGH personnel headed by its chief of hospital Dr. Ria Batlazar.
The conferment of the rare feat of International recognition was formally carried out in front of the Bataan capitol, right after the signing of national anthem, earning the praise from the less than thousand provincial Capitol employees.
But Dr. Baltazar attributed the prestigious international recognition to then Gov. now congressman Enrique”Tet” Garcia, and Gov. Abet S. Garcia, for moving heaven and earth, transforming the once deplorable BGH into now a world-class health facility.
Baltazar said in his speech that the credit should also be given to the personnel of BGH who helped work for the ISO certification, paving the way not only for sustained world-class quality management system, but also toward superior health services to the public.
Baltazar also lauded Rep. Minia Roman (1st district) for her support to the BGH.
She said that the collectible all-out support of the local officials in Bataan and quality management is one of the reasons why BGH became successful, adding a better system, and a culture of excellence helped them achieved the ISO or International Organization of Standard.
The ISO 9001:2008 certification specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide services that meets customer and regulatory requirements.
It aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
ISO certification and quality management in government institutions were required, through Executive Order 605 and Administrative Order 161, which were both signed by then President Gloria Macapagal-Arroyo.